7gain Privacy Policy

7gain ("we", "us", "platform") operates an online entertainment and gaming service for users in Bangladesh. Protecting your privacy is one of our top priorities. This privacy policy ("policy") describes what information we collect, how it is used, who it may be shared with, and what rights you hold over your information.

This policy applies to the website www.7gain.lat and all services connected to it. When you register on our platform, log in, or use the service in any way, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our service.

2.1 Personal Information

During account registration and management we may collect the following personal information:

• Full name and date of birth (for age verification — minimum age 21)
• Email address and mobile number
• Residential address
• National ID (NID) or passport details (for KYC verification)
• Mobile banking account details (bKash, Nagad, Rocket)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and page visit history
• Login time and transaction logs
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

We retain records of all financial transactions related to deposits, withdrawals, and bonuses. This includes transaction amount, date, time, and payment method used. This information is essential for fraud prevention and resolving financial disputes.

3.1 Service Delivery and Operations

The primary purpose of collected information is to provide you with a safe, fair, and personalised gaming experience. This includes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Ensuring customer service and support
• Resolving technical issues on the platform

3.2 Security and Compliance

We also use your information for the following purposes:

• Age verification (ensuring the 21+ age requirement is met)
• Identity verification (KYC — Know Your Customer)
• Complying with anti-money laundering regulations (AML)
• Detecting and preventing fraudulent activity
• Ensuring responsible gaming and monitoring addiction risk

3.3 Communication and Marketing

With your consent we may contact you about promotional offers, information on new games, and platform updates. You may opt out of these communications at any time. Service-related essential messages (such as security alerts and transaction confirmations) will always be sent.

4.1 When Information Is Shared

7gain does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant institutions.
• Legal obligations: Information may be provided when required under a court order, a request from an investigative authority, or applicable law.
• Technology service providers: Technology partners who support the technical operations of the site may have access to limited information under strict confidentiality agreements.
• Fraud prevention: Information may be provided to relevant authorities to prevent criminal activity.

4.2 International Data Transfers

In some cases your information may be processed on servers in other countries. In such cases we ensure that adequate data protection measures are in place in accordance with applicable international standards.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. 7gain uses cookies for the following purposes:

• Essential cookies: Maintaining login state and ensuring the core functionality of the platform.
• Functional cookies: Remembering your preferences and settings (such as language).
• Analytics cookies: Understanding site usage and improving the experience.
• Security cookies: Preventing fraudulent logins and session hijacking.

5.2 Cookie Controls

You have the option to block or delete cookies from your browser settings. Please note that disabling essential cookies may limit certain features of the platform or cause them not to work properly.

6.1 Technical Security

7gain uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Database encryption — stored information is secured
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) option

6.2 Organisational Security

Alongside technical measures, we also ensure data protection at the organisational level:

• Only authorised staff have limited access to information on a need-to-know basis
• All staff commit to upholding the privacy policy
• Regular staff training
• A rapid response plan is in place for data breaches

6.3 Your Responsibilities

You also have an important role in protecting your information. Keep your password strong, do not share it with anyone, and log out when your session ends. If you notice any suspicious activity, notify our support team immediately.

We retain your information for as long as necessary or legally required:

• Account information: For as long as the account is active and for a minimum of five years after closure (in compliance with legal obligations).
• Transaction records: Retained for a minimum of five years in accordance with financial regulations.
• KYC documents: From the date of verification until the account closure date and beyond, as required by applicable law.
• Communication logs: Customer service conversations may be retained for up to two years.
• Cookie data: Deleted at the end of the session or after a set period (maximum 13 months), depending on the type of cookie.

8.1 Your Rights Over Your Information

You have the following rights over your information on the 7gain platform:

• Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to object: The right to object to certain types of data processing.
• Data portability: The right to receive your information in a structured format.
• Withdrawal of consent: Where data processing is based on consent, the right to withdraw that consent at any time.

8.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us. We will verify your request and respond as quickly as possible. In some cases it may not be possible to fully fulfil a request for legal reasons or to protect the rights of another person. In such cases we will explain why.

7gain is for persons aged 21 or older only. We do not knowingly collect any personal information from persons under the age of 21. An age verification process is carried out at registration. If we become aware that information from a minor has been inadvertently collected, we will promptly delete that information and close the account.

A note to parents: if you suspect your child has registered on our platform, please contact us immediately at [email protected].

7gain may update this privacy policy at any time. For significant changes we will notify you by email or via a notice on the platform. The "Last Updated" date at the top of the policy always reflects the date of the most recent revision.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally respond to your requests within business days. More complex matters may take a little longer, but we will always keep in touch with you.