7gain Terms and Conditions

1 General Information and Definitions

This document sets out the terms and conditions applicable to users of the 7gain platform. The following definitions apply throughout these terms:

• "Platform" refers to 7gain's website, application and all related services.
• "User" or "Member" refers to any person who has registered on this platform or is using its services.
• "Account" refers to each user's personal registration along with the associated information and balance.
• "Real Money" refers to Bangladeshi Taka (BDT/৳) deposited on the platform.
• "Bonus Funds" refers to additional balance granted as part of promotional activities.
• "Wagering Requirement" refers to the number of times bonus funds must be wagered before they can be withdrawn.

7gain operates as an entertainment-focused online gaming platform in the Bangladesh market. The platform follows SSL encryption and fair play policies. If any part of these terms is found to be unlawful under applicable law, the remaining parts will remain fully in effect.

2 Account Registration and Eligibility

To register on the 7gain platform, you must meet the following requirements:

• You must be 21 years of age or older.
• You must provide accurate, complete and up-to-date information at the time of registration.
• Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• You must operate the account in your own name and for yourself. Operating an account on behalf of another person is not allowed.
• 7gain may request documents at any time to verify the personal information provided during registration.
• Withdrawals may be restricted until verification is complete.

7gain reserves the right to reject any registration application without providing a reason. By registering an account, you confirm that you meet all legal requirements to use this platform.

3 Account Security and Responsibility

You are solely responsible for ensuring the security of your account. The following points are important to keep in mind:

• Keep your login credentials (username and password) confidential and do not share them with anyone.
• Log out at the end of every session, especially on shared devices.
• If you notice any unauthorized access or suspicious activity on your account, notify 7gain support immediately.
• You are responsible for all activities carried out through your account.
• Change your password regularly and avoid using passwords that are easy to guess.

7gain will never ask for your password by phone, email or chat. If anyone claiming to be a 7gain representative asks for your password, it may be a scam — please notify our support team immediately.

4 Deposit and Withdrawal Policy

The following rules apply to financial transactions on the 7gain platform:

• Minimum Deposit: ৳100 for each payment method.
• Minimum Withdrawal: ৳800.
• Accepted Payment Methods: bKash, Nagad and Rocket.
• Withdrawal Processing Time: Usually completed within 30 minutes to 3 hours.
• Account verification must be completed before withdrawals can be made.
• Deposited funds must come from a payment account registered in your own name. Deposits from third-party accounts are not accepted.
• Withdrawals will only be sent to the same payment method used for the deposit.
• 7gain reserves the right to temporarily hold any transaction for investigation purposes.
• In cases of suspicious financial activity, account verification or additional documents may be requested.

Please note that bonus balance and real money balance are displayed separately. Active bonus wagering requirements must be met before a withdrawal can be made.

5 Bonuses and Promotional Offers

7gain offers various bonuses and promotional offers from time to time. The following general terms apply to all such offers:

• Welcome Bonus: 150% bonus on the first deposit, up to a maximum of ৳10,000.
• Wagering Requirement: For the welcome bonus, the total of deposit plus bonus must be wagered 15 times.
• Bonus balance cannot be withdrawn directly; it can only be used for gameplay.
• There may be a deadline to claim a bonus — the bonus will expire after the time limit has passed.
• While one bonus is active, another bonus will not be added unless specifically stated.
• The maximum bet amount may be limited when wagering with bonus funds.
• 7gain reserves the right to cancel bonuses and suspend accounts in cases of improper or fraudulent use of bonuses.
• Each specific offer has its own terms and conditions, which are stated alongside the offer.

Members participating in the VIP program will receive various benefits including weekly cashback, progressing through Bronze, Silver, Gold, Platinum and Diamond levels.

6 Gaming Rules

7gain offers various types of games including slots, table games, live casino, fishing games and sports betting. The following general rules apply to all games:

• Each game has its own specific rules, which can be found in the game interface.
• Once a round has started, bets cannot be changed or cancelled.
• If a round is cancelled due to a technical error, the bet amount for that round will be refunded.
• In the event of any discrepancy in game results, 7gain's records will be considered final.
• 7gain is not responsible for any losses caused by internet disconnection.
• Game results are determined by a Random Number Generator (RNG), which is regularly tested.
• For sports betting, a refund policy applies if an event is cancelled or postponed.

7gain actively works to ensure fair play. Any unusual winnings or activity may be subject to investigation.

7 Prohibited Activities

The following activities are strictly prohibited on the 7gain platform:

• Opening or operating multiple accounts.
• Money laundering or any illegal financial activity.
• Misusing the bonus system or claiming bonuses in a fraudulent manner.
• Using software, bots, automation tools or any other technical means to gain an unfair advantage.
• Attempting to exploit vulnerabilities or bugs in the game system for an unfair advantage.
• Colluding with other members to defraud the platform.
• Operating an account using a false identity or another person's information.
• Attempting to breach the platform's security systems.
• Harassing other members or engaging in inappropriate behavior.

If any of the above activities are proven, the account may be immediately closed and all balances forfeited. Law enforcement authorities may also be notified if necessary.

8 Account Suspension and Closure

7gain reserves the right to suspend or permanently close any account under the following circumstances:

• Evidence of or reasonable suspicion of a breach of any clause in these terms.
• Suspicion of fraudulent activity or illegal financial transactions.
• Failure to verify identity or providing false information.
• At the direction of a regulatory authority or for legal reasons.
• In the case of accounts that have been inactive for an extended period (the inactivity policy will be communicated separately).

Users may also request the closure of their own account at any time via 24/7 live chat or email. At the time of account closure, any active bonus or bonus balance with unmet wagering requirements will be cancelled. Any valid real money balance will be returned in accordance with the applicable process.

9 Limitation of Liability

7gain is an entertainment platform. 7gain's liability is limited in the following areas:

• Losses caused by internet disconnection or disruptions to third-party services.
• Account information being exposed due to the user's own negligence.
• Financial losses from gameplay — game outcomes are entirely random.
• Service disruptions due to unexpected technical issues or during maintenance periods.
• Software errors from third-party game providers.

7gain works to ensure reasonable technical security and a secure service. However, no online service is entirely free of errors, and users acknowledge this by using the service.

10 Privacy and Data Protection

7gain places the highest importance on protecting the personal information of its users. Our data collection and usage policy is as follows:

• Personal information required for registration and verification is stored securely using SSL encryption.
• User information is not sold to third parties.
• Information is not shared except where required by legal obligation or regulatory direction.
• Payment information (bKash/Nagad/Rocket numbers) is used solely for processing transactions.
• Cookies and analytics are used only to improve the quality of our service.

To read our full privacy policy, visit the Privacy Policy page.

11 Responsible Gaming

7gain believes that gambling should be an entertainment activity, not a source of income. We actively encourage responsible gaming:

• Only users aged 21 and above may use this platform.
• Never bet beyond your own financial means.
• Set a budget for playing and stick to that limit.
• Avoid placing more bets in an attempt to recover losses.
• Contact our support to set deposit limits, time limits, or self-exclusion on your account.
• If you notice signs of gambling addiction, seek professional help.

For more details about responsible gaming, visit our Responsible Gaming page.

12 Changes to Terms and Conditions

7gain reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Registered members will be notified by email or through the platform before any significant changes.
• Updated terms and conditions will take effect from the date of publication.
• If you continue using the platform after changes are made, you will be considered to have agreed to the new terms and conditions.
• If you do not agree to the new terms and conditions, you may request to close your account.

The latest terms and conditions will always be available on this page. It is advised to visit this page regularly to stay informed about updates.

If you have any questions about these terms and conditions, contact our 24/7 live chat support or email us at [email protected].